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Mandatory arbitration clauses are depriving customers of their rights and helping ISPs avoid serious punishment for actions that harm consumers, two Democratic officials from the Federal Communications Commission and US Senate argue.
FCC Commissioner Mignon Clyburn and US Sen. Al Franken (D-Minn.) yesterday published a Time op-ed titled "How Your Internet Provider Restricts Your Rights." By pushing customers into arbitration instead of court review, ISPs are protecting themselves from class-action suits, Clyburn and Franken wrote.
"Ever since a series of controversial Supreme Court decisions ruling that companies can use these clauses to force disputes out of the legal system and into the private arbitration process, they’ve become far more common," they wrote. "And in telecom contracts, they’re nearly ubiquitous. A study by the Consumer Financial Protection Bureau (CFPB) found that 99.9 percent of wireless subscribers were subject to mandatory arbitration clauses."