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British consumer rights group Which? isn't very happy with the way that Microsoft has handled Windows 10. The group says that Microsoft should compensate Windows 10 users for when the upgrade caused downtime due to software or hardware incompatibility, and it needs to do more to ensure that Windows users are aware of the customer support options that are available to them.
This comes after a June survey of Windows users showed that 12 percent of upgraders reverted back to Windows 7 or 8.1, with a majority of those downgraders saying that the upgrade adversely affected their PC.
The group cited a laundry list of complaints about the upgrade, with most of the complaints boiling down to compatibility issues. Hardware compatibility was a particular problem, with devices such as printers and Wi-Fi adapters ceasing to function after installing Windows 10. This points at one of the more unsatisfactory aspects of the upgrade. Although in principle the upgrade should have verified that there were no compatibility issues (both hardware and software), there are numerous reports that this didn't work in practice, with the upgrade being pushed to machines that were then left partially inoperable as a result.